Please see below for general information about ordering, payment, and warranty.

If you have any questions at all please email

Orders for new AutoTrickler and ShotMarker systems usually exceed production capacity. Priority is based on order date. We take the backlog very seriously and all orders are treated equally and fairly. Feel free to contact us anytime for an estimate ship date.

Accessories and parts are generally available right away. We process shipments every few days so please allow up to a week for shipping an order for parts.

We only charge sales tax for orders shipping within Canada. We ship worldwide by UPS or Canada Post depending on price and destination. You may be charged import duties, taxes or processing fees depending on customs of the country of import, which may be collected by the shipping company before or after delivery. These costs depend on the value of the order and the rules of the destination country and are not specific to our products or company. Any other taxes owing are the responsibility of the importer. If you have your own broker or you need special arrangements please email us before your order ships.

You will receive an order confirmation immediately, and a shipping confirmation email with tracking number when it ships. If you place an order and do not see the order confirmation email, check your spam folder, and contact us to confirm your email address was entered correctly.

All credit card refunds for cancelled orders are subject to the transaction fees we are charged. Typically this is about 3%. We will withhold only the exact amount we are charged by the credit card processing service.

You have the option at checkout to pay up front, or place an order without paying, and you will be invoiced when the order is ready to ship. Any orders that are not paid by the time they are ready to ship may be delayed. We will try to send the invoice a few days in advance. Please pay as soon as you can to avoid delays and improve our ability to schedule shipments for everyone.

Warranty for all parts covers manufacturing and assembly defects and general operational problems for 2 years from ship date. Aesthetic issues or physical damage is not covered. We do not accept returns of used parts for refund. If you have an issue, contact us and we will help you troubleshoot the nature of the problem, fix or replace whatever is needed, and get things working again.

It's very important to us that technical problems are diagnosed and resolved as quickly as possible. If you have a question and you would like the right answer, email us. We do not take phone calls but we reply to emails very quickly.

To update ShotMarker software, first download the software file using the link. Then connect to ShotMarker and select the "Software Update" button in the main settings screen (the globe icon). Select "Choose File" and select this file you just downloaded. The file will be uploaded, the Access Point will restart, and the new software version will be installed. Do not try and open or extract the file.

June 2024: ShotMarker BETA software version 1.20g
Watch the instruction video here

This newer software version supports match setup, squadding, and fully electronic scoring and stats for single string, pair-fire, and team matches.

CSV export and plot-o-matic features are currently disabled and will be added again soon.

January 2024: ShotMarker BETA software version 1.11d
Support for creating custom target faces (Watch this video. Download 7Zip. Extract and read custom_targetfaces.js from inside the software file).

Pair-fire scoring (two or three shooters per target), plot-o-matic, and error / warning messages are more intuitive.